Delivery and Return

Delivery and Returns

The safe and secure delivery of your purchase is important to us!


We aim to deliver your purchase within 3 to 4 working days after receiving your order and we will communicate with you quickly if we have any out of stock issues.

Please note that Rural Delivery addresses are dependent on the local courier’s schedule.

Delivery is within New Zealand only and to physical addresses only. We are unable to courier to a PO Box address as we require a signature on delivery. This helps us to ensure your product arrives safely.

Goods are at our risk until delivered to you.

Delivery to Commercial Premises For delivery to any commercial address, please supply the name of the business in the delivery address details of your order. We find that couriers will not deliver to a commercial address if the business name is not supplied.

Why Didn't The Courier Drop The Parcel Off?

Please note that the courier requires a signature to confirm delivery. If nobody is home at the time of delivery, the courier will leave a calling card in the mailbox and alternative delivery arrangements can be made.

Delivery to Islands For delivery to an offshore island of New Zealand we will supply goods to the shipping agent on the mainland for the specified island as per our delivery charge.

Please enter the details of the pick up point or shipping agent of your choice on the mainland. Plumb’Ins’  responsibility for product shall cease on delivery of the order to the shipping agents property address.

You will need to make your own arrangements with the shipping agent to deliver to your home or other pick up point on the island and your own arrangements to collect goods from the agent on the island.


How Do I Change The Delivery Address For An Order That I Have Already Submitted?

Please email


There Is A Problem With My Delivery, Who Should I Call?

Please email

Cancellation and Product Return (online purchases only)

for purchases made instore you need to contact the relevant store for details

Can I Cancel My Order?

Please email us at as soon as possible to change or cancel your order.


You may cancel your order without charge if the goods have not been dispatch to your address.
Any charge to your credit card will be credited.


You may cancel your order if the goods have already been dispatched, but  you will be responsible for the return of the goods to your local store or organise a return courier. When Plumb'In receives the returned goods in their original packaging and condition you will receive a credit to your credit card for the cost of the product less handling and delivery fee.

Can I Return My Order - I Changed My Mind?

You may return goods because you have changed your mind and do not wish to purchase the goods within 14 days as long as they are in their original condition:

You must return the goods to your local Plumb'In store or by couriering it back to the website fulfillment store - in their original condition and packaging and they must be received by us within 14 days of delivery. Plumb’In will offer you an exchange for another product or a Plumb’In  voucher, for a sum equal to the cost of the product excluding handling and delivery costs.

Can I Return My Order - The Product Is Faulty or not what I ordered?

If your receive the incorrect goods, are missing any goods, or the goods are damage you must let Plumb'In know within 24 hours of receipt of the goods:

You can return the goods to your local Plumb’In Store  or contact us for pick up instructions - in their original condition and packaging and they must be received by us within 7 days of delivery. You may choose to have the goods replaced without further charge, or your credit card will be credited with the cost of the goods including the cost of handling and delivery.

All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.

Please email us at if you have a faulty product

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At Plumb’In we simply love bathrooms and we want you to love yours too. We know that a new bathroom project can be daunting but we are here to make it as hassle-free as humanly possible....

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